Return & Refund Policy

Effective Date: August 25, 2026

At Ecavalo Gears, we want you to be satisfied with your purchase. If you receive a product that does not meet your expectations, you may request an exchange within 10 days of receiving your order, subject to the conditions below.

1. 10-Day Exchange Policy

Customers may request an exchange within 10 calendar days from the date the order is delivered.

After 10 days, we may not be able to accept exchange requests.

2. Exchange Conditions

To be eligible for an exchange, the product must:

• Be unused and in its original condition.

• Be returned with all original packaging, tags, and accessories.

• Not be damaged, altered, washed, or worn.

• Be accompanied by proof of purchase or order information.

We reserve the right to reject an exchange if the product does not meet these conditions.

3. Return & Exchange Shipping Costs

The customer is responsible for all shipping costs associated with returning a product to Ecavalo Gears and receiving the replacement product.

The original shipping fee paid at checkout is non-refundable, except where the product received was incorrect, defective, or damaged due to our error.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.

After reviewing the issue, we may provide an appropriate solution, which may include a replacement or other remedy.

If the issue is confirmed to be our fault, Ecavalo Gears may cover the applicable return shipping costs.

5. Exchange Process

To request an exchange, please contact us with:

• Your order number

• Reason for the exchange

• Photos/videos of the product, if requested

• The product you would like to receive in exchange

Our team will provide further instructions after reviewing your request.

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

6. Refunds

Ecavalo Gears primarily offers exchanges within 10 days rather than refunds.

If a refund is approved in exceptional circumstances, the refund will be processed after the returned product has been received and inspected.

Original shipping charges are generally non-refundable.

7. Sale & Promotional Items

Products purchased during sales or promotional offers may be subject to additional exchange conditions. Any applicable conditions will be communicated at the time of purchase.

8. Contact Us

For return or exchange requests, please contact Ecavalo Gears through the contact information provided on our website.

We reserve the right to update this Return & Refund Policy when necessary.