Terms of Service

Effective Date: August 25, 2026

Welcome to Ecavalo Gears. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before placing an order.

1. General

Ecavalo Gears reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. The latest version will always be available on our website.

By using our website or placing an order, you confirm that you have read and accepted these Terms of Service.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information displayed on our website are accurate.

However, slight differences in color, appearance, or packaging may occur due to photography, screen settings, manufacturing variations, or updates to product packaging.

We reserve the right to correct product information, pricing, availability, or errors at any time.

3. Pricing & Payment

All prices displayed on our website are subject to change without prior notice.

The applicable price at the time you place your order will normally be the price charged to you.

Payment must be successfully completed before an order is processed and shipped.

Ecavalo Gears reserves the right to cancel or refuse an order in cases involving suspected fraud, incorrect pricing, payment issues, or other circumstances that may require further verification.

4. Shipping

Ecavalo Gears ships internationally to selected destinations, including the United States, United Kingdom, Europe, and Gulf countries.

A flat international shipping fee of $30 USD per order will generally be charged to the customer at checkout.

Estimated delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, holidays, and other circumstances outside our control.

For complete information, please refer to our Shipping Policy.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise, all such charges are the responsibility of the customer.

Ecavalo Gears is not responsible for delays caused by customs or for any customs-related charges.

6. Returns & Exchanges

Ecavalo Gears offers an exchange period of 10 calendar days from the date of delivery, subject to our Return & Refund Policy.

Products must generally be unused, undamaged, and returned with their original packaging, tags, and accessories.

The customer is responsible for return shipping costs and any applicable shipping costs for sending the replacement product.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

7. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide appropriate photographs or videos.

After reviewing the issue, Ecavalo Gears may provide a replacement or another appropriate solution.

If the issue is confirmed to have resulted from our error, we may cover the applicable return shipping cost.

8. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an order cannot be cancelled, the customer may be required to follow our applicable exchange or return procedure.

9. Delivery & Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.

Ecavalo Gears is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.

10. Prohibited Use

You agree not to use our website:

• For any unlawful or fraudulent purpose.

• To attempt to gain unauthorized access to our website or systems.

• To interfere with the operation or security of our website.

• To submit false or misleading information.

• To abuse our return, exchange, discount, or promotional policies.

We reserve the right to refuse service or cancel orders where we reasonably suspect fraudulent or abusive activity.

11. Intellectual Property

All content on the Ecavalo Gears website, including logos, product images, graphics, text, designs, and other materials, is owned by or licensed to Ecavalo Gears unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping carriers, analytics providers, and other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

Ecavalo Gears is not responsible for the independent policies or actions of third-party service providers.

13. Limitation of Liability

To the extent permitted by applicable law, Ecavalo Gears will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including shipping carrier delays, customs delays, natural disasters, weather conditions, government restrictions, strikes, or other unforeseen events.

14. Force Majeure

Ecavalo Gears will not be liable for failure or delay in fulfilling an order caused by events beyond our reasonable control, including natural disasters, war, government actions, transportation disruptions, labor disputes, pandemics, customs restrictions, or carrier interruptions.

15. Privacy

Your use of our website is also subject to our Privacy Policy. By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to provide our services, process payments, fulfill orders, and communicate with you.

16. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws and regulations.

Any dispute relating to these Terms or your use of our website shall be handled in accordance with applicable law and the appropriate legal jurisdiction.

17. Changes to These Terms

Ecavalo Gears reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are published on our website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms of Service.

18. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, shipping, or exchanges, please contact Ecavalo Gears through the contact information provided on our website.

Thank you for choosing Ecavalo Gears.