Shipping Policy

Effective Date: August 25, 2026

Thank you for shopping with Ecavalo Gears. We are committed to delivering your orders safely and efficiently to customers around the world.

1. Shipping Destinations

Ecavalo Gears currently ships products internationally to selected countries and regions, including:

• United States (USA)

• United Kingdom (UK)

• European countries

• Gulf countries, including UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman

If your country is not available at checkout, please contact us before placing your order.

2. Shipping Fee

A flat international shipping fee of $30 USD per order will be charged to the customer at checkout.

The $30 shipping fee applies to eligible orders shipped to our available international destinations.

Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

3. Processing Time

Orders are normally processed within 2–5 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer.

4. Estimated Delivery Time

After your order has been processed and shipped, estimated delivery times are generally:

• USA: 7–15 business days

• UK: 7–15 business days

• Europe: 7–18 business days

• Gulf Countries: 7–15 business days

These are estimated delivery times and are not guaranteed. Delivery times may vary due to customs clearance, weather, carrier delays, holidays, or other circumstances outside our control.

5. Order Tracking

Once your order has been shipped, we may provide tracking information to the email address or contact information provided during checkout.

Customers are responsible for ensuring that their shipping address and contact details are accurate and complete.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees in the destination country.

Ecavalo Gears is not responsible for these additional charges. Any such charges are the responsibility of the customer.

Customs policies vary by country, and we recommend checking your local customs regulations before placing an international order.

7. Delayed or Lost Shipments

While we work with reliable shipping carriers, delays can occasionally occur.

Ecavalo Gears is not responsible for delays caused by customs, shipping carriers, weather conditions, incorrect addresses, public holidays, or other circumstances beyond our control.

If your package appears to be lost or significantly delayed, please contact us so we can assist you in checking the shipment status.

8. Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged product.

We will review the issue and assist you according to our applicable return/refund policy.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please contact Ecavalo Gears through the contact information provided on our website.

We appreciate your business and thank you for choosing Ecavalo Gears.